Term and Conditions

1. General Terms

By accessing and using Energizer Shop (“we”, “us”, or “our”), you agree to be bound by these Terms and Conditions. We reserve the right to update these terms at any time, with changes effective immediately upon posting.

1.1 Eligibility

You must be at least 18 years old or have parental consent to make purchases. By placing an order, you warrant that you meet these requirements.

1.2 Account Responsibility

If you create an account, you are responsible for maintaining confidentiality of your login details and all activities under your account.

2. Products and Services

We offer a curated selection of:

• Food items (chocolates, bakery products, biscuits, breakfast items)
• Home and lifestyle products (Boho Soul, Eden Life collections)
• Electrical appliances and DIY tools
• Other specialty goods as listed on our website

2.1 Product Descriptions

We strive for accuracy in product descriptions, images, and pricing. However, slight variations may occur. If you receive a product significantly different from its description, please contact us immediately.

2.2 Availability

All items are subject to availability. We may limit quantities and discontinue products without notice.

2.3 Age-Restricted Items

For certain products (e.g., electrical tools), you confirm you are of legal age to purchase such items in your jurisdiction.

3. Ordering and Payment

3.1 Order Process

Placing an item in your cart does not reserve it. Orders are only confirmed when payment is processed and you receive an order confirmation email.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors, even after order confirmation.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the full order amount (including shipping) to your selected payment method.

3.4 Order Cancellation

You may cancel your order within 1 hour of placement by contacting customer service. After processing begins, cancellations may not be possible.

4. Shipping and Delivery

4.1 Processing Time

Orders are typically processed within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Options

We offer:

• Standard Shipping (£12.95): Via DHL/FedEx, delivery in 10-15 business days after dispatch
• Free Shipping: For orders over £50 via EMS, delivery in 15-25 business days after dispatch

4.3 Delivery Areas

We ship worldwide except to certain Asian countries and remote regions. You are responsible for any customs fees, taxes, or import duties in your country.

4.4 Delivery Issues

If your order hasn’t arrived within the estimated timeframe, please contact us at [email protected] with your order details.

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of delivery if:

• Items are unused and in original packaging with all tags/accessories
• You provide proof of purchase

5.2 Non-Returnable Items

The following cannot be returned unless faulty:

• Opened food items (chocolates, biscuits, bakery products)
• Electrical items not in perfect working condition with all original components

5.3 Return Process

Contact us within 15 days at [email protected] to initiate returns. You are responsible for return shipping costs unless the item is faulty.

5.4 Refund Processing

Refunds are processed within 5 business days of receiving your return. Original shipping fees are non-refundable.

6. Intellectual Property

All content on our website (text, graphics, logos, images) is our property or licensed to us and protected by intellectual property laws. You may not use any content without our express written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Energizer Shop shall not be liable for:

• Any indirect, incidental, or consequential damages
• Delays or failures in performance beyond our reasonable control
• Inaccuracies in product descriptions (except as covered by returns policy)
• Mishandling of products after delivery

Our total liability for any claim related to your order shall not exceed the purchase price of the item(s) in question.

8. User Responsibilities

By using our website and services, you agree to:

• Provide accurate account and order information
• Not use our website for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Comply with all applicable laws and regulations
• Pay all applicable taxes and customs duties for your order

9. Governing Law

These Terms and Conditions are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Information

For questions about these Terms and Conditions, please contact:

Energizer Shop
92 The Grove, Queen Square
Bristol, GB BS3G 2VC
Email: [email protected]