At Energizer Shop, we want you to be completely satisfied with your purchase of our premium chocolates, boho-chic home decor, and essential tech gadgets. If for any reason you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Our Returns Policy

You may return most items within 15 days of delivery for a refund or exchange. To be eligible for a return:

  • Items must be unused, in their original packaging, and in the same condition as received
  • Items must include all original tags and accessories
  • Proof of purchase is required
Please note: For hygiene reasons, we cannot accept returns on opened food items (including chocolates, biscuits, and bakery products) unless the product is faulty. Electrical items (blenders, food processors, fans, and DIY tools) must be returned in perfect working condition with all original components.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact us within 15 days of receiving your order by emailing [email protected] with your return/exchange request. Use the template below for faster processing.
  2. Our customer service team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Pack your item securely in the original packaging, including all accessories and documentation.
  4. Ship your return to our Bristol warehouse using a trackable shipping service. We recommend insuring your package as you are responsible for return shipping costs.
  5. Once we receive and inspect your return, we’ll notify you about the approval or rejection of your refund/exchange.

Return Request Template

Copy and paste this template into your email:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Energizer Shop Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details of item(s) to return/exchange: – Product Name: – Quantity: – Reason for return/exchange: [For exchanges only] I would like to exchange for: – Product Name: – Quantity: I confirm that the item(s) are unused and in their original packaging. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

Refund Processing

Once your return is approved:

  • Timing: Refunds are processed within 5 business days after we receive your return. Depending on your payment method and financial institution, it may take 3-10 business days for the refund to appear in your account.
  • Method: Refunds will be issued to the original payment method used for purchase. For PayPal payments, refunds will be processed through PayPal.
  • Shipping costs: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item to you.

Damaged or Faulty Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damaged product and packaging. We’ll arrange for a replacement or refund at no additional cost to you.

International Returns

For customers outside the UK:

  • You are responsible for any customs fees, taxes, or duties associated with returning items
  • We recommend using a trackable shipping service and retaining proof of postage
  • Refunds will be issued in GBP and may be subject to currency conversion fees by your bank

For any questions about our returns policy, don’t hesitate to contact our Bristol-based customer service team at [email protected].