Welcome to Energizer Shop’s FAQ page! We’ve compiled answers to the most common questions about our unique blend of tech essentials, premium chocolates, and boho-chic home goods. Can’t find what you need? Our Bristol-based team is always happy to help at [email protected].

About Our Shop

What kind of products does Energizer Shop specialise in?

We’re a unique hybrid retailer offering three main categories:

  • Tech & Electricals: Batteries, blenders, power tools, and tech accessories
  • Premium Food: Belgian chocolates, biscuits, breakfast items, and baking ingredients
  • Lifestyle: Boho home decor and wellness products from our Eden Life and Calm Reflection collections
Where is Energizer Shop based?

Our headquarters is at 92 The Grove, Queen Square, Bristol, GB BS3G 2VC. All orders ship from our Bristol warehouse.

Product Questions

How do you ensure chocolate arrives in perfect condition?

During warmer months (April-September), all chocolate orders ship in insulated packaging with temperature control. We recommend choosing expedited shipping for chocolate in hot weather.

Are your electronics compatible with international voltages?

Most of our electrical items are dual-voltage (110-240V), but please check individual product specifications. We include adapter information in every electronics shipment.

Ordering & Payments

What payment methods do you accept?

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal
Can I split payment between two cards?

Currently, we only accept single payment method per order. For large purchases, we recommend using PayPal which may allow balance splitting.

Shipping & Delivery

Where do you ship to?

We ship worldwide except some Asian countries and remote regions. During checkout, simply enter your address to confirm availability.

What are my shipping options?

We offer two services:

  • Standard Shipping (£12.95): 10-15 days via DHL/FedEx – best for tech and urgent items
  • Free Shipping: 15-25 days via EMS for orders over £50 – ideal for chocolates and decor

All orders process within 1-2 business days before shipping.

Will I pay customs fees?

We handle all customs documentation for tech imports. For other items, some countries may charge import taxes – we’ll clearly mark these potential fees at checkout.

Returns & Exchanges

What’s your return policy?

You may return any item within 15 days of delivery. For faulty electronics, we’ll email a prepaid return label. Food items must be unopened and in original packaging.

How do I initiate a return?

Email [email protected] with your order number and reason for return. Our team will guide you through the simple process.

Special Requests

Can you gift wrap chocolate boxes?

Absolutely! Request gift wrapping in the order notes or email us within 24 hours of ordering. We offer elegant kraft paper wrapping with raffia ties at no extra cost.

Do you offer expedited shipping for urgent tech needs?

Yes! Email us at [email protected] before placing your order and we’ll arrange priority shipping (additional fees apply).

Still have questions? Our Bristol team genuinely cares about getting it right for you. Reach us at [email protected] – we typically respond within 2 business hours during UK working days.